Frequently Asked Questions
What makes FoodMe different from other online supermarkets?
At FoodMe, we specialise in offering a personalised shopping experience exclusively for gluten-free products. Our curated selection ensures that individuals with gluten sensitivities or dietary preferences can find exactly what they need without any hassle.
How do you ensure the quality of your gluten-free products?
Quality is one of our top priorities at FoodMe. We source our gluten-free products from reputable suppliers and ensure they meet our strict standards before being listed on our website. Additionally, our packing and delivery processes are designed to preserve the integrity of the products until they reach your doorstep.
Are all the products on FoodMe 100% gluten-free?
Yes, absolutely! We guarantee that every product available on FoodMe is 100% gluten-free.
Are your products cruelty-free?
Cruelty-Free Commitment: We define cruelty-free products as those created without harming any animals. This extends to all stages of the process, including testing, development, and production. We are dedicated to maintaining this standard across our entire product range, ensuring that every item we offer adheres to these ethical practices. Thank you for supporting our mission to promote a kinder, more humane world.
How can I get 10% off on my weekly shop?
Membership perks, anyone? Simply sign up for our membership and enjoy 10% off your weekly shop. It's our way of saying thank you for choosing FoodMe as your personalised online supermarket.
Do you offer dairy-free options?
Yes, and we're expanding our dairy-free selection every day! Whether you're lactose intolerant, vegan or simply prefer dairy-free alternatives, FoodMe has a variety of options to suit your needs. Check out our dairy-free category at the top of the website.
What does "Nutritionist Approved" mean?
Not all heroes wear capes, but they do help you make healthier choices! While not all products are approved by nutritionists, every item on FoodMe has been thoroughly reviewed by a nutritionist. Those that meet our strict criteria for health and wellness are labelled as "Nutritionist Approved" on the product page.
Is delivery free with a membership?
You bet! Members enjoy free delivery on all orders. Sit back, relax, and let us bring your personalised online supermarket straight to your door, at no extra cost.
How do I become a FoodMe member?
Simply click the subscribe button here.
How often can I order as a FoodMe member?
The sky's the limit! There are no restrictions here. Order as frequently as you wish—whether it's weekly, fortnightly, or even for a mid-week snack attack. FoodMe is here to fuel your awesomeness whenever you need us.
What perks come with a FoodMe membership?
Consider it your personalised grocery sidekick! As a member, you'll unlock free delivery, exclusive discounts, and access to a treasure trove of amazing gluten-free finds you won't discover at big box stores. Plus, you'll be supporting local heroes and feeling good with every bite!
Can I take a break from my FoodMe membership?
Absolutely! Life happens, and we understand. You can easily cancel or pause your membership anytime. Just head over to your account settings and follow the simple steps.
Where do you deliver?
Currently, we're thrilled to serve all of Sydney for our launch! Click here to check if we deliver to you. If you're located outside of this area, please reach out to us at support@food.me, and we'll do our best to accommodate your request. We're eagerly looking forward to expanding our delivery service across Australia.
What are your delivery days and order cutoffs?
We deliver twice a week, on Tuesdays and Saturdays. The cutoff time is 9 am, two days before the delivery day. For example, to receive your goodies on Tuesday, make sure to place your order by 9 am on Sunday. For Saturday deliveries, orders must be placed by 9 am on Thursday.
What are the delivery time windows?
We offer two delivery windows:
- Before 7 am: Ideal for those in houses who prefer to receive their food in the morning and be ready for the day.
- 8 am - 6 pm: Recommended for customers in buildings or apartments to ensure convenient delivery at a time when you’re home.
Will I receive updates and notifications about my delivery?
Absolutely! For deliveries within the 8 am - 6 pm window, you'll receive a notification when your box is on the way, a tracking link, and a final message upon delivery. If you've opted for the pre-7 am window, you'll receive a tracking link and a notification the night before your delivery. Don't worry about early morning disturbances—we won't send the final delivery message, you’ll just wake up to your box! Magic!
Still have questions?
Don't hesitate to reach out! Our friendly FoodMe crew is always here to help. Shoot us an email at support@food.me, and we'll get back to you as soon as possible.