Satisfaction Guarantee
We take immense pride in the quality of our products and strive to ensure every customer is fully satisfied with their purchase. If, for any reason, you are not completely satisfied with your order, we offer a comprehensive refund policy with the following considerations:
30-Day Satisfaction Window: We offer a full refund within 30 days of your purchase. Simply follow our return process and you will be refunded for the items missing, damaged or not up to your standards.
Hassle-Free: Your satisfaction is our priority. To make the return process as smooth as possible, please email our customer service team at support@food.me, and they will guide you through the steps to return your product.
No Questions Asked: While we appreciate any feedback you can provide to help us improve, you are not obligated to explain your reasons for the return.
Refund Processing Time: Once we receive your email, we will process your refund within 5-7 business days. Please note that the refund will be issued to the original payment method used during the purchase.
Exclusions and Limitations: Our Satisfaction Guarantee applies to all products except for personalised items and final sale items, unless they arrive damaged or defective.
We genuinely care about your experience with our products and services. Our goal is to ensure you are completely satisfied, and we are here to assist you every step of the way. If you have any questions or need assistance, please do not hesitate to contact our dedicated customer support team.
Customer Support
Our dedicated customer support team is here to assist you. If you encounter any issues or have any concerns, please contact us:
- Chatbot: Available 24/7 on our website for immediate assistance.
- Email: Reach out to us at support@food.me, and we will respond within 24 hours.
- Phone: For urgent matters, call directly at 0468 346 989.
Thank you for choosing FoodMe! Let's kick Gluten in the butt together 💪🏼